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CANCELLATION, REFUND AND RETURN POLICY
Welcome to Hardware 24x7
1) INTRODUCTION
The portal, www.Hardware 24x7.com(“Website”) and the mobile application ‘Hardware 24x7’ (“App”) (collectively “Platforms”) is managed and operated by Potential Wholesale Hardware Private Limited (“Hardware 24x7” or “We”), a private limited company incorporated under the Companies Act, 2013 with its registered office located at B-237, Road No. 6D, VKI area Jaipur, Rajasthan 302013, India. The Hardware 24x7 is inter alia engaged in the business of wholesale and retail trade in Home Building Product sector and sale of their allied and auxiliary products (“Products”), through brick and mortar stores and through its Platforms.
2) OBJECTIVES OF THIS POLICY
2.1 In keeping with Hardware 24x7’s goal of ensuring User satisfaction, this cancellation, return and refund policy (“Cancellation, Return and Refund Policy”), together with the terms of use at www.Hardware 24x7.com, sets out Hardware 24x7’s procedures and policies in accepting: (a) Product cancellations before the order is confirmed; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.
2.2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If You do not agree to the terms contained in this Cancellation, Return and Refund Policy, You are advised not to accept the terms of service and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and You agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.
3) Terms of cancellation
3.1. Cancellation before Order Confirmation.
3.1.1 A User is permitted to fully or partially cancel orders prior to Order Confirmation from Hardware 24x7.
3.1.2 The user will be given a unique order ID which can be used by him/her to track the status of the order.
3.1.3 Prior to the invoicing of the purchased Products, should the User decide to cancel the purchase, the User can do so through App/website in the Order section.
3.1.4 Refund. In all events of cancellation, prior to the Order Confirmation of the purchased Products, Hardware 24x7 shall initiate refunds within 7(seven) business days from the date on which it received the request from the User.
3.1.5 In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment and/or to User’s Hardware 24x7 wallet. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
3.2. There will be no Cancellation or Refund after dispatch.
4) TERMS OF RETURN AND REFUND
For returnable products only, returns to be initiated within 3 days from the date of delivery of products, subject to the other terms and conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product specific return information. (subject to Para 4.7, please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return)
4.1. Notwithstanding anything to the contrary, Users cannot return certain Products which are specified as ‘non-returnable’ on the relevant Product pages of the Platforms, and (b) Such Products may be returned only in case of defects or damages in the Products, incorrect products shipped to the User, missing components and not for any other reason.
4.2 The User can only return Non-returnable Products if there are defects and deficiencies in the Product (attributable to, and accepted by Hardware 24x7 after due verification at its sole discretion) or if such Non-returnable Products are delivered late at user’s transport (except in case of force majeure including COVID-19). The User shall contact us by raising a Support Ticket to initiate a request for returning such Non-returnable Products not later than 72 hours or (three) days from the date of delivery of Product.
4.3. Subject to the terms of this Cancellation, Return and Refund Policy, Hardware 24x7 offers Users an easy return/refund policy. Hardware 24x7 also accepts damage returns wherein Users can raise a return request for one or all Products except in case of Bundled Packages (as defined hereinafter). The process for initiating the process for raising a return/refund/exchange request is:
Please login with Your credentials and visit the ‘My Account’ section.
Select the Support Ticket and click on “New Ticket” and follow the instructions on this page to obtain a Return ID.
At the time of creation of this return / refund request, the user will be prompted to enter the customer’s bank and account details. This will be used to refund the payment
The Products needs to be delivered at B-237, Road No. 6D, VKI area Jaipur, Rajasthan 302013, India at user’s responsibility.
Hardware 24x7 will initiate the refund process only if the Products are received in accordance with the Cancellation, Return and Refund Policy.
On certain select days as specified by Hardware 24x7, separate policies may be applicable.
4.4. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User may be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused with no damage and stains, with price label intact, all packaging material undamaged and unused. Hardware 24x7 reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, Hardware 24x7 will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform.
4.5. If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Hardware 24x7 to process refunds
4.6. Return of or refund for purchased Products shall not be entertained by Hardware 24x7 if:
the Product has been used, Hardware 24x7 shall reserve the right to reject the return of the Product;
the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
the serial number / barcode of the Product, as applicable, does not match Hardware 24x7’s records;
the accessories delivered with the Product (such as user manuals, etc) are not returned along with the Product, in an undamaged condition;
there are any dents, scratches, tears or any other damage to the Products or any part thereof;
the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;
Hardware 24x7 is satisfied that the Product has been rendered defective or unusable; or
if the User in any way breaches the Cancellation, Return and Refund Policy
4.7. In the event a User returns a Product that is not accompanied by the accessories or other items originally bundled with such Product, Hardware 24x7 shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
4.8. Hardware 24x7 shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that Hardware 24x7 shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.
4.9. It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges.
4.10. Refund amount will be credited to the customer's account within 2 to 7 working days from the material received in the warehouse. Hardware 24x7 shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Hardware 24x7 disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
4.11. If the request for refund is undisputed by Hardware 24x7, the refund should reflect in the User’s bank account and/or the User’s Hardware 24x7 Wallet within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Hardware 24x7 initiates the refund.
4.12. The refund will be made to the original mode of payment and/or to User’s Hardware 24x7 wallet.
4.13. Where a User has opted for pay on delivery option for payment towards the purchased Products, Hardware 24x7 shall process all refunds into either the User’s Hardware 24x7 Wallet or the Users’ valid bank accounts, if details of such accounts are provided by the User to Hardware 24x7 at the time of refund. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, Hardware 24x7 shall process all refunds through a Payment Option (as defined in the Fees and Payments Policy) Hardware 24x7 deems fit, in its sole discretion, to process such refunds. Once the amount is refunded into a User’s Hardware 24x7 Wallet, on request, it can be further transferred to a bank account as per details shared or would continue to remain in the User’s Hardware 24x7 Wallet until refunded/exhausted for shopping on the Platforms.
4.14. Return of purchased Products are facilitated by the User required to self-ship the Product to Hardware 24x7’s shipping warehouse, the address for which will be intimated to the User upon the User placing such request for return. Upon self-shipping the Product to Hardware 24x7’s warehouse, the User shall be required to scan the courier/postal receipt to contact@Hardware 24x7.in for Hardware 24x7’s records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at Hardware 24x7’s returns desk/warehouse as provided in paragraph
4.15. In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph [4.14] above and Hardware 24x7 does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to Hardware 24x7 to prove his/her claim of return of Products through self-shipment to Hardware 24x7. It is specifically clarified that any refunds shall be processed by Hardware 24x7 only upon receiving the returned Products and concluding required quality checks as provided in paragraph [4.7] or receiving the ‘proof of delivery’ from the User, as the case may be.
5) GRIEVANCE REDRESSAL
Any grievances relating to the Cancellation, Return and Refund Policy may be directed by You to the grievance officer of Hardware 24x7 who can be contacted at:
Name: Potential Wholesale Hardware Private Limited
Address: B-237, Road No. 6D, VKI area Jaipur, Rajasthan 302013, India
E-mail ID: info@hardware24x7.com
Phone number: +91 9256754909
